Terms and Conditions
Booking Conditions
● Reservations: All bookings are subject to availability and confirmation. By making a reservation, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract.
● Booking Information: When making a reservation, you must provide accurate and complete information, including your name, contact details, and any specific requirements.
● Minimum Stay: The minimum stay for any of our packages is 6 nights. There is a possibility to extend your stay provided the room is available.
● Group Bookings: For group bookings, please contact our reservations team directly for specific terms and conditions.
● Third-Party Bookings: If you book through a third-party website or agent, additional terms and conditions may apply. Please review the terms provided by the respective third party.
Payment Conditions
● Reservation Deposit: A deposit of 500 euros is required to secure your reservation. This amount can be transferred by bank or can be paid through Stripe.
● Balance Payment: The remaining balance must be settled 15 days prior to your arrival by bank transfer. We also accept cash on arrival.
● Payment Methods: We accept bank transfers and cash on arrival.
Please note that additional charges may apply for certain payment methods.
We do not have credit/debit card machine on-site
● Currency: All prices and transactions will be conducted in euros
● VAT: Our prices include the taxes as per the spanish government regulations.
Refund Policy
● Cancellations: We accept cancellations up to two months before your arrival.
There is no refund on cancellation, but there is a possibility to reschedule a change of date upon availability.
● No-shows: In the event of a no-show, you will be charged for the full reservation amount.
● Refunds: There is no refund under any condition.
Rules and Regulations
● Property Care: Guests are responsible for the proper care and maintenance of the resort property and its facilities. Any damages caused may result in additional charges.
● Health and Safety: Guests should adhere to health and safety guidelines provided by the resort, including COVID-19 protocols, to ensure the well-being of themselves and others.
Liability
● The resort shall not be held liable for any loss, damage, injury, or inconvenience caused during your stay, except where negligence or breach of legal duty can be proven.
***Please consult your doctor before booking any packages with us.
